FAQ

At Opalhouse Store, we offer a thoughtfully curated collection of home decor items to transform your living space. Our products include accent rugs, area rugs, bath towels and accessories, bathroom rugs & mats, bedding sets, candles & home fragrances, chairs, decorative objects, floor lamps, outdoor furniture, and seasonal home decor items.

Absolutely! Our products are carefully selected to work well together, allowing you to create harmonious spaces. We offer complete bedding sets and outdoor furniture collections designed to help you achieve a consistent, stylish look throughout your home.

Yes, we regularly update our collections with seasonal items and trends. Check our “Fall Home Decor Ideas & Trends” section and other seasonal categories for inspiration and timely pieces to refresh your space.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy a faster checkout experience for future purchases.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Orders can only be modified or canceled within the first 24 hours after placement, as we begin processing orders quickly to ensure timely delivery. Please contact our customer service immediately if you need to make changes to a recent order.

We offer two shipping options:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
• Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after shipment

All orders require 1-2 business days for processing before shipment. During this time, our team carefully prepares your items with attention to detail.

Yes, we proudly serve customers worldwide. However, delivery to some Asian countries and select remote regions may not be available. During checkout, our system will automatically confirm if we can deliver to your location.

Once your order ships from our Memphis headquarters, you’ll receive a confirmation email with tracking information. This allows you to follow your decor treasures on their journey to your home.

Our carriers (DHL, FedEx, or EMS) will follow their standard delivery procedures, which may include leaving the package in a safe place, requiring a signature, or attempting redelivery. You can use your tracking information to coordinate delivery based on the carrier’s specific policies.

We offer a 15-day return policy from the date of receipt. If any item doesn’t perfectly fit your vision, you can return it for a refund. Your satisfaction in creating a home that reflects your unique style is our priority.

Please contact our customer service team at [email protected] to initiate a return. Include your order number and the items you wish to return in your message.

For health and safety reasons, some personal items like bath towels may have specific return restrictions. Please contact our customer service team for details about specific products.

Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged items and your order number. We’ll work quickly to resolve the issue.

We do not currently offer retroactive price adjustments. However, we regularly feature home deals and promotions, so be sure to check our “Home Deals” section for current offers.

While we can’t guarantee availability, we welcome suggestions for new products! Our collections are regularly updated based on customer preferences and trends. Feel free to share your ideas with our customer service team.